Almost all of us have experienced bad customer service. Perhaps your server forgot about you at a restaurant or your call was passed around from department to department. Not only do we remember bad customer service more often, we share it with more people. Customer service is not just reserved for those with the words in their title. It is how any employee treats your customers before, during, and after a sale. We take an empathy-based approach to external and internal customer service. Whether there is a sale to be made or not, customer service should be an element of everyone’s job. How your company treats people is integral to the experience they walk away with and informs how they think of your brand. But what are the skills needed for good customer service? How can it go from good to great? What are the downfalls? This workshop will address this and more.
- Learn pro-active ways to show your customers good service
- Understand service-language in relation to your company’s values
- Learn strategies for empathizing with a customer
- Adapt to different customer behaviour styles and needs
- Use techniques for dealing with angry or upset customers
- Learn from great examples of customer service in other areas
- Identify the benefits associated with great customer service
- Increased customer satisfaction
- Higher customer retention
- Positive word-of-mouth marketing
- More engaged and happier employees
Working with us is easy!
We start with a discovery meeting to define the problem you’re trying to solve.
We choose skills that best solve the problem or combine them into a custom session.
We choose the delivery method that best works for your context.
“As the Chair of the Young Alumni Council at the Ontario Institute for Studies in Education, we decided to launch our Leadership Webinar Series for current students and alumni with the intent of including topics that were relevant to today’s education professionals. We decided to launch our webinar series with SkillsCamp and the topic we wanted to examine was The Darkside of Social Media. We wanted to provide information to our networks on the connection between social media and mental health and well-being and had the privilege of working with Bailey Parnell and Hamza Khan. Within weeks the webinar was sold-out and the live Q & A with SkillsCamp was engaging and informative. The standard for our leadership webinar series has now been set high due to the great content that was delivered with the launch. It has been a great experience working with the SkillsCamp team!”
"After watch Hamza Khan present at CACUSS I knew that his wisdom and expertise would be a great fit for a training retreat CLC was coordinating for 32 professional residence life staff. With only a few weeks turnaround time Hamza was able to create and facilitate a half day workshop that not only educated but also engaged the entire team to the degree that they are still talking about his workshop to this day. From providing tips and tricks on how to be more productive in our professional and personal lives to providing data and insight on how students are learning, Hamza was a fantastic, informative, engaging facilitator providing my team with the energy, insight and inspiration to begin another academic year. Without a doubt Hamza’s workshop was one of the highlights of our training!"
"The Golden Speakers Club at Laurier University recently invited SkillsCamp to lead its public speaking boot camp event, and we were blown away to say the least. Bailey Parnell was our session leader. SkillsCamp was able to provide incredible value to the audience by teaching us very specific and applicable public speaking, personal branding, and soft skills that one would be hard-pressed to find elsewhere. We are so glad to have had SkillsCamp share their expertise with us and we hope to have them back soon! Thank you SkillsCamp for teaching us how we can stand out in a crowd, and equipping us with lifelong skills for success."
"The leadership webinar was a very resourceful session. I certainly benefited from this session. As a leader and people manager myself, I can use [the learnings] as tools and guides for the development of my direct reports as well as my personal development. We should have this kind of programs on leadership more often."
"I attended the Networking workshop because I wanted to enhance my networking skills in order to make stronger professional connections. The workshop instructor presented the material in an accessible way with concrete strategies about how to network more effectively. After attending the workshop, I used some of the networking strategies and was able to make stronger connections with people in my field. I wish I had learned about this workshop earlier in my career because I could have avoided a lot of trial and error which would have saved time and prevented lost connections. I would highly recommend the Networking workshop to anyone who wants to improve their soft skills."
Bailey Parnell, from SkillsCamp, facilitated a personal branding workshop for over 30 university students at the Starting Point 2017 conference at Saint Mary’s University in Halifax, Nova Scotia. Bailey’s laid back yet confident facilitation style pulled the students in to her message on the importance of presenting a consistent and professional brand on social media and beyond. Her use of personal anecdotes, theory, real-world statistics, and immediately implementable tips resonated with students looking to create their own professional brands. Don’t hesitate to book Bailey and SkillsCamp for anything related to social media or personal branding.
“Thanks, @BaileyParnell [from SkillsCamp], for teaching me that we can create the opportunities to spark the stories that connect us. #SMCamp”