Program Overview
Your workplace has undoubtedly gone through numerous changes over the last few years – often due to circumstances outside your control. As new stressors add to old ones, we are all trying to figure out ways to stay well while staying effective at the job. More studies come out every day supporting empathy as one of the critical skills for highly effective teams and leaders. Focusing mostly on radical empathy in practice, especially in this virtual age, we will look at what empathy really means vs. what we’re often told, the difference between empathy vs. sympathy, demonstrating empathy, empathic listening, and using the information gleaned to inform your behaviour and responses to others. We will do all of this through a series of interactive and group activities.
Learning Outcomes
By the end of this program, you will be able to…
Define radical empathy, the difference between empathy and sympathy, and what they each “sound” like.
Practice techniques for incorporating empathic listening and body language into everyday communications (online as well).
Demonstrate compassion for disheartened, confused, or upset colleagues.
Understand how empathy plays a role in the self, team dynamics, and the organization.
Take part in empathy exercises designed to evoke feelings of empathy and/or get in the mind of a neighbour.
Hear from colleagues and share stories about your own relationship to empathy, etc.
Benefits
Better able to respond to people in distress
Become more comfortable with vulnerability
Better customer and colleague relationships
Anticipate needs of colleagues and clients
Stronger emotional intelligence
Fosters emotional and physical health and well-being
More open-minded and accepting outlook on life and people
Improved conflict resolution skills
Working with us is easy.
Step 1
Start With Discovery
We kick off with a free deep-dive discovery session to identify your specific context, scope, and challenges, whether it’s supporting new leaders, driving better communication, managing burnout, or enhancing employee skills. Our goal is to understand where your team stands and where you to go.
Step 2
Tailor Your Solution
Based on our insights from discovery, we work with you to choose the perfect combination of services, whether that’s leadership development programs, culture assessments, coaching, workshops, online courses, or a bespoke solution for lasting impact.
Step 3
Experience the Transformation
We will implement our programs in ways that ensure the changes last. Our approach integrates continuous learning, contextual appreciation, and a deep understanding of your organization’s goals to drive meaningful transformation.
Select clients who have trusted us with their teams…
What They Say About Us
Explore Other Skills Programs
Choose a Skill
- Burnout Prevention & Management
- Change-Friendliness & Adaptability
- Collaborating in Hybrid & Remote Environments
- Conflict Resolution
- Confident & Concise Communication
- Creativity in Action
- Cross-Cultural Communication
- Cultures of Accountability
- Customer Service
- Effective Meetings
- Emotional Intelligence
Let’s talk about your team’s needs.
Whether you’re dealing with leadership challenges, team dynamics, or employee well-being, we’re here to help. Let’s chat and figure out the best path forward for your organization.