Your workplace has undoubtedly gone through numerous changes over the last few years – often due to circumstances outside your control. As new stressors add to old ones, we are all trying to figure out ways to stay well while staying effective at the job. More studies come out every day supporting empathy as one of the critical skills for highly effective teams and leaders.  Focusing mostly on radical empathy in practice, especially in this virtual age, we will look at what empathy really means vs. what we’re often told, the difference between empathy vs. sympathy, demonstrating empathy, empathic listening, and using the information gleaned to inform your behaviour and responses to others. We will do all of this through a series of interactive and group activities.

Learning Outcomes

By the end of this module, students will be able to…

  • Define radical empathy, the difference between empathy and sympathy, and what they each “sound” like.
  • Practice techniques for incorporating empathic listening and body language into everyday communications (online as well).
  • Demonstrate compassion for disheartened, confused, or upset colleagues.
  • Understand how empathy plays a role in the self, team dynamics, and the organization.
  • Take part in empathy exercises designed to evoke feelings of empathy and/or get in the mind of a neighbour.
  • Hear from colleagues and share stories about your own relationship to empathy, etc.


  • Better able to respond to people in distress
  • Become more comfortable with vulnerability
  • Better customer and colleague relationships
  • Anticipate needs of colleagues and clients
  • Stronger emotional intelligence
  • Fosters emotional and physical health and well-being
  • More open-minded and accepting outlook on life and people
  • Improved conflict resolution skills

Working with us is easy!



We start with a discovery meeting to define the problem you’re trying to solve.



We choose skills that best solve the problem or combine them into a custom session.



We choose the delivery method that best works for your context.

Like what you see? Let’s do a workshop!


  • "After watch Hamza Khan present at CACUSS I knew that his wisdom and expertise would be a great fit for a training retreat CLC was coordinating for 32 professional residence life staff. With only a few weeks turnaround time Hamza was able to create and facilitate a half day workshop that not only educated but also engaged the entire team to the degree that they are still talking about his workshop to this day. From providing tips and tricks on how to be more productive in our professional and personal lives to providing data and insight on how students are learning, Hamza was a fantastic, informative, engaging facilitator providing my team with the energy, insight and inspiration to begin another academic year. Without a doubt Hamza’s workshop was one of the highlights of our training!"

    Stephanie Muehlethaler, MA
    Stephanie Muehlethaler, MA Director, Residence Life & the Student Experience, Campus Living Centres
  • "Had the opportunity to experience a presentation from SkillsCamp and Bailey Parnell herself. Though done remotely, her energy came through and distance didn't detract from the validity of her points. Lots of good takeaways and insights to help myself and my company improve. Specifically, Bailey had very relatable examples and a jocular delivery. Virtual communication skills isn't a dry topic, but she brought it to life in an exceptional way. She recognized the challenge of keeping everyone engaged and had interactive elements to do so. Looking forward to future sessions with SkillsCamp."

    Ryan Segovich
    Ryan Segovich Director of Organic Marketing, Keypath Education
  • "The leadership webinar was a very resourceful  session. I certainly benefited from this session. As a leader and people manager myself, I can use [the learnings] as tools and guides for the development of my direct reports as well as my personal development. We should have this kind of programs on leadership more often."

    Sivaletchimy Perumal
    Sivaletchimy Perumal Credit Manager, TD Canada Trust + Received Leadership webinar through the Credit Institute of Canada.
  • "I attended the Networking workshop because I wanted to enhance my networking skills in order to make stronger professional connections. The workshop instructor presented the material in an accessible way with concrete strategies about how to network more effectively. After attending the workshop, I used some of the networking strategies and was able to make stronger connections with people in my field. I wish I had learned about this workshop earlier in my career because I could have avoided a lot of trial and error which would have saved time and prevented lost connections. I would highly recommend the Networking workshop to anyone who wants to improve their soft skills."

    Ayesha Bhatti
    Ayesha Bhatti Project Manager, Council of Ontario Universities + Attended networking workshop through the ADaPT Program at Ryerson University
  • Bailey Parnell, from SkillsCamp, facilitated a personal branding workshop for over 30 university students at the Starting Point 2017 conference at Saint Mary’s University in Halifax, Nova Scotia. Bailey’s laid back yet confident facilitation style pulled the students in to her message on the importance of presenting a consistent and professional brand on social media and beyond. Her use of personal anecdotes, theory, real-world statistics, and immediately implementable tips resonated with students looking to create their own professional brands. Don’t hesitate to book Bailey and SkillsCamp for anything related to social media or personal branding.

    Matt MacPhee
    Matt MacPhee Senior Project Manager at the Sobey School Business Development Centre, Saint Mary’s University