Elevating Leadership and Well-Being at Keypath Education

Client Overview

Keypath Education is a global higher education consulting company that provides research & strategy, enrollment marketing, and other education services to universities. SkillsCamp has partnered with Keypath Education on multiple engagements to enhance employee well-being and leadership skills across their global teams.

Engagement 1: Community Mental Health

Challenge

In June 2020, Keypath Canada recognized an opportunity to support their workforce during the challenges of the global pandemic by enhancing mental health awareness and well-being. Committed to the development of their people and leaders, Keypath sought to provide employees with practical tools to improve their mental well-being, support one another, and empower leaders to foster a culture of mental health. With a strong focus on well-being, inclusion, and belonging, Keypath aimed to offer a virtual platform where employees could connect, learn, and develop essential skills to thrive and navigate this unprecedented time.

SkillsCamp Solution 

SkillsCamp designed a custom, live online “Community Mental Health” 90min program, followed by a “Community Mental Health for Leaders” 90 min program. Both came with “manager follow-up guides” so that those who lead the employees who attended could continue the learning in meaningful ways after the sessions. 

Results

• 88.5% of participants rated the SkillsCamp facilitator “extremely engaging” or “very engaging, especially for online!”
• 84.6% of participants said they would recommend or were “very likely” to recommend the program to a colleague.
• 80.8% said they felt “very well supported” or “well supported” by Keypath during that time. 

 

Engagement 2: Working Remotely

Opportunity

The sessions were so successful, Keypath US (and later expanded to global) wanted to continue a second set of workshops centered around helping people work from home more effectively. 

SkillsCamp Solution

SkillsCamp designed 2 new 90min programs on Virtual Communication and the second on Being Productive at Home. 

“Had the opportunity to experience a presentation from SkillsCamp and Bailey Parnell herself. Though done remotely, her energy came through and distance didn’t detract from the validity of her points. Lots of good takeaways and insights to help myself and my company improve. Specifically, SkillsCamp had very relatable examples and a jocular delivery. Virtual communication skills isn’t a dry topic, but she brought it to life in an exceptional way. She recognized the challenge of keeping everyone engaged and had interactive elements to do so. Looking forward to future sessions with SkillsCamp.”

–  Associate Director of SEO, Keypath Education (US)

Engagement 3: Inaugural Global Future Leaders Program

Opportunity

SkillsCamp was highly successful in both Canadian and US offices, leading Keypath leaders to choose us as their partner for designing, developing, and delivering the first Global Future Leaders Program.

SkillsCamp Solution

To align the program with the organization’s core competency framework, SkillsCamp conducted discovery calls with Keypath leaders to identify the desired skills. The outcome of this collaboration was a six-month program consisting of six live online sessions with pre-work and post-work assignments for each session, monthly meetups for accountability groups, and monthly mentorship sessions.

Results

• 80% of participants rated the program 8 or higher on how valuable they feel the program is.  
• 84.4% of participants rated the program 8 or higher on how they’re experiencing the program.
• 89.1% of participants said they would recommend or were “very likely” to recommend the program to a colleague. 

Engagement 4: Year 2 – Global Future Leaders Program

Opportunity:

Keypath hired SkillsCamp to deliver the second iteration of the successful leadership program to a new group of future leaders in 2022. 

SkillsCamp Solution

For the second cohort, SkillsCamp conducted a second round of discovery to compile insights from the inaugural program and make necessary improvements. The second program was built on the same framework and layout as the first one. It covered various aspects of leadership, such as communication, teamwork, and more!

Results:

• 80% of participants have rated the program 8 or higher on how valuable they feel the program is.  
• 84.4% of participants have rated the program 8 or higher on how they’re experiencing the program.
• 89.1% of participants said they would recommend or were “very likely” to recommend the program to a colleague. 

In order to be an effective leader, you must first understand your own motivations, strengths and weaknesses. This is exactly what we have been learning for the past 6 months. This program helped me learn so much more about myself. There is no step-by-step guide on how to be the best leader, but once you understand who you are, what your vision is and what goals you want to achieve, then you will be more successful at motivating others toward a common vision or goal.

 –  Keypath Education Future Leader (US)

I really loved the opportunity to meet Keypathers globally and build strong relationships across the business, particularly within my Accountability Group and through the mentorship sessions. Also, I feel that I have a better understanding of my leadership voice through the program as well as frameworks and tools to leverage in my current and future roles within Keypath.

–  Keypath Education Future Leader (US)

Engagement 5: Three Multi-Level Leadership Programs

Opportunity

In 2023, SkillsCamp was given the opportunity to design, develop and deliver three more leadership development programs for Keypath. The programs were designed for leaders at various levels within the organization, and the delivery of each program overlapped. 

SkillsCamp Solution

SkillsCamp designed, developed, and delivered all four programs and received highly positive feedback. Each of these programs were designed with a specialized curriculum, mentorship, retention activities, accountability, and involvement from current leadership to ensure learning was deep and practical. It was also designed with a global perspective to account for differences between Canada, Australia, and the US. 

See below for details on each program.

Future Leadership Program: 

The program was designed for emerging leaders and those with high potential. This was the program’s third iteration delivered to future leaders at Keypath, following two previously successful cohorts. One participant successfully transitioned to a leadership position after graduating from the program and quickly moved on to participate in the second People Leader Academy cohort.

Results:

Future leaders starting there, we’ve had with our last cohort, so our cohort number two, we had a 46 % promotion rate with those team members. So I think that really shows the impact that the program has on preparing the team and preparing team members to be ready for that next opportunity and have some of that skill set to be able to enter those people leaders.Many of those are now within our People Leader Academies that we have.

 – Keypath Education Client Organizer

People Leader Academy (2 Cohorts):

The second program was created for mid-level managers and was delivered to two groups, one after the other. The program included a coaching component, offering participants two 30-minute coaching sessions with an experienced executive coach. It also involved a 360-degree feedback assessment, a psychological capital assessment, and a mix of asynchronous and synchronous work to enhance leadership capabilities. Some participants in this program had successfully completed previous Future Leader Programs that we had delivered.

Before delivering the second group, we made necessary updates and changes to the program based on key insights from client and student feedback to make the program’s second iteration even more impactful.

People Leader Academy Masterclass: 

The third program was designed for senior leaders. This program included a coaching component where participants received two 30-minute coaching sessions with an experienced executive coach. It also incorporated 360 feedback assessment, psychological capital assessment, and a blend of asynchronous and synchronous work to enhance leadership capabilities.

Participant Testimonials:

I’m loving the SkillsCamp training my organisation is providing. It’s a wonderful mix of resources, practice tasks and opportunities to apply learning, and uses really personable and experienced facilitators plus has a strong focus on having people learn from one another. I highly recommend it.

–  Keypath Education People Leader (AU)

A very informative and inclusive training that challenges alternative thoughts and helping to offer a way to read people better in order to better communicate with them. Thanks, Ella, it was also upbeat and fun!

– Keypath Education People Leader (US)

I appreciated the intentionality from Keypath to enhance the skills of our current leaders and the meaningful content that was provided. I was able to learn some new techniques or ways of thinking and could directly apply those to my role immediately. The SkillsCamp facilitators/leaders were prepared and professional.

 –  Keypath Education Senior Leader (US)

Improved my adaptability and confidence as a leader.

– Keypath Education Senior  Leader (US)

I really enjoyed the Master Class. It did have many enlightening topics throughout, and I regularly found myself considering and reconsidering approaches to leadership both on my team/within Marketing as well as without.

 – Keypath Education Senior Leader (US)

What I liked most was the practical, applicable techniques you could implement or add to your leadership toolkit including prompting questions.

– Keypath Education Senior Leader (AU)

Client Testimonial

I would wholeheartedly recommend SkillsCamp to any organization looking to partner for any program. SkillsCamp has truly been so valuable in this process and has been such a valuable partner. The knowledge SkillsCamp brings to the table and the engagement the facilitators bring to each session are truly so valuable and make a wild difference in our experience.
It has allowed us to lean very heavily on SkillsCamp to bring the theory, bring it to life and for us to focus on pairing it with on-the-job application and bringing it to the organization in a way to make sure that those are paired very nicely. Aside from creating fantastic content and engagement, the support the team offers through it all is next level. So SkillsCamp is beyond professional, is accessible at any moment that you need to workshop an idea, talk through, problem solve; they are always there. So I would recommend SkillsCamp to any organization.

– Keypath Education Client Organizer